General inquiries

For questions about accounts, billing, partnerships, or general product information, please email [email protected]. We strive to acknowledge every general inquiry promptly and provide a clear path to resolution.

To help us assist you efficiently, include in your message:

• Your full name and organization (if applicable)
• The topic or issue you are contacting us about
• Preferred contact method and time zone
• Any relevant identifiers (account, subscription, or project IDs)

Developer submissions

Ukegi values developer-driven integrations, APIs, and plugins that expand platform capabilities. To expedite the review process, please email [email protected] with the following information:

• Project name and a concise description
• Target platform(s) and integration approach (API, SDK, or plugin)
• Authentication method and required access scopes
• Developer documentation URL and code samples or repository access
• Security considerations, data handling, and privacy notes
• Proposed licensing terms, pricing (if applicable), and release timeline
• Primary contact and development team contacts

Use a clear subject line in your email, such as “Developer submission – [Project Name].” Our team may request a sandbox environment or additional technical details to proceed with evaluation.

Response times

We are committed to timely, transparent communication. Typical targets are outlined below and may vary with demand and business hours.

• General inquiries: acknowledgement within 1 business day; initial response within 1–2 business days; resolution within 2–4 business days depending on complexity.
• Developer submissions: acknowledgement within 1–2 business days; technical review within 3–7 business days; final decision within 7–10 business days for standard submissions.
• Urgent issues: priority handling during business hours; for critical outages, we aim to respond within 4 hours.

Note: response times may be affected by holidays or peak periods. If additional time is required, we will keep you informed. Our general business hours are Monday–Friday, 9:00–17:00 UTC.

For immediate assistance, please contact us at [email protected].